FAQs.

Add the sets you would like to your cart and complete your order at checkout. The purchase contract is concluded as soon as we confirm receipt of your order by email.

The order confirmation is sent by email. Please first check your spam or promotions folder and the email address you entered at checkout. If nothing has arrived, please get in touch - we will check your order. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Yes, as long as it has not yet left our warehouse. Please contact us immediately with your order number. Once the order has been shipped, changes are no longer possible. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Please contact us immediately if you wish to cancel. If the order has already left our warehouse, cancellation is no longer possible. There is no right of withdrawal or return (see T&Cs, section 4). You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Please contact us straight away with your order number and the correct address. As long as the order has not yet been shipped, we will update the address. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Orders placed close together in time (e.g. on the same day or on consecutive days) are combined into as few parcels as possible wherever we can - this is better for the environment (T&Cs, section 8).

We may limit the sale of selected items per household. You will see a note about this in the cart or at checkout. Multiple orders intended to circumvent a limit will be cancelled (T&Cs, section 9).

Use the person icon at the top right to sign in or create a customer account. Your account gives you an overview of your orders. We are happy to answer any questions about your account: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Open the sign-in page via the person icon at the top right and follow the instructions there to reset your password or sign in by email. If that does not work, we will help: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Send us a short message from the email address linked to your account - we will delete it within the limits of the statutory retention obligations. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm). More information in the Privacy Policy.

After ordering, you will receive an order confirmation by email. If you need a separate receipt, e.g. for your company with VAT shown separately, please contact us with your order number: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

For company orders, larger quantities or individual requests, please contact us directly - we will check what is possible. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Yes, simply enter the recipient’s address as the delivery address at checkout (Switzerland or Liechtenstein). Please clarify requests such as gift wrapping or a greeting card with us before ordering: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Please feel free to ask us directly about the current options for vouchers. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Enter a valid code in the corresponding field at checkout before completing your order. A code cannot be applied retrospectively to an order that has already been placed.

You can see the estimate on every product page:

• Ready to ship: dispatched on working days (Mon-Fri) within 48 hours.
• Available: handed over to Swiss Post after 3 to 5 working days.

According to our Shipping Policy, Swiss Post then delivers within 2 to 3 working days (Monday to Friday).

Nothing - shipping with Swiss Post is free for all items, throughout Switzerland and to Liechtenstein (Shipping Policy).

We ship all orders with Swiss Post (Die Schweizerische Post AG) from our Swiss warehouse.

No. We deliver exclusively to addresses in Switzerland and the Principality of Liechtenstein (Shipping Policy).

Yes, we deliver to Liechtenstein just as we do within Switzerland - free of charge with Swiss Post.

No. We ship exclusively from our Swiss warehouse within Switzerland and to Liechtenstein - there are never any import charges. All prices include statutory Swiss VAT.

As soon as your order has been shipped, you will receive an email with the tracking number and a link to track your shipment. You can also enter the number directly on the Swiss Post website - more on the shipment tracking page.

It can take some time, usually up to 24 hours, before tracking shows the first data. If nothing changes for a longer period after that, please contact us with your order number: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

First check the status in Swiss Post’s tracking (link in the shipping email). If the parcel is marked as delivered but has not arrived, or if it is overdue, please contact us with your order number - we will clarify it with Swiss Post. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Delivery is carried out by Swiss Post according to its procedures - you will usually receive a collection notice and can pick the parcel up at the post office or arrange a new delivery. You can see the status in the shipment tracking.

Yes. If the items in an order have different availability, we ship them all together as soon as everything is ready to ship. If you urgently need one item separately, please contact us: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

• Ready to ship: the item is handed over to Swiss Post on working days (Mon-Fri) within 48 hours.
• Available: please allow 3 to 5 working days until it is handed over to Swiss Post.

Delivery then follows within 2 to 3 working days.

No, unfortunately personal collection is not possible. For logistical reasons - our goods are stored at several warehouse locations in different places - we handle all orders by shipping. In return, shipping with Swiss Post is free for you, throughout Switzerland and to Liechtenstein (Shipping Policy).

As standard, we ship free of charge with Swiss Post. If you need a set by a specific date, please contact us before ordering - we will tell you what is possible. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

We pack the sets carefully for shipping with Swiss Post. Our packing process is recorded on camera for evidence purposes (T&Cs, section 7).

We deliver to addresses in Switzerland and Liechtenstein with Swiss Post. Whether a particular delivery address (e.g. a PO box or pick-up point) is possible is best clarified with us before ordering: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

• TWINT
• Credit and debit cards: Visa, Mastercard, American Express (via Shopify Payments/Stripe)
• Apple Pay and Google Pay
• Prepayment
• WIRpay (WIR share)

Purchase on invoice (POWERPAY) is temporarily unavailable until further notice due to a current wave of fraud.

Not at the moment: the “purchase on invoice” payment method (POWERPAY) is temporarily unavailable until further notice due to a current wave of fraud. Please choose TWINT, card, Apple Pay, Google Pay, prepayment or WIRpay.

The instalment option was offered via “purchase on invoice” (POWERPAY). This payment method is temporarily unavailable until further notice due to a current wave of fraud. We do not offer any other instalment payments.

Yes, you can choose TWINT as your payment method at checkout.

Visa, Mastercard and American Express - as a credit or debit card, processed via Shopify Payments/Stripe.

Yes, Apple Pay and Google Pay are available at checkout, provided your device and browser support them.

No. We offer TWINT, Visa, Mastercard, American Express, Apple Pay, Google Pay, prepayment and WIRpay.

You transfer the invoice amount to our account within 3 working days. We process your order immediately after receipt of payment - so the delivery time only starts once payment has been made.

Please try again or choose a different payment method. For card payments, it is worth briefly checking your limit and approval in your banking app. If it still does not work, please contact us: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Yes. All prices are in Swiss francs and include statutory VAT. Shipping is free and there are no customs duties.

Prices change constantly in online retail, e.g. due to exchange rates, supplier promotions or scarcity. For both parties, the price at the time the purchase contract was concluded applies - a subsequent adjustment is not normally possible. More in our guide Shopping - often at the best price in Switzerland.

There is no general best price guarantee. If you find an item from our range cheaper elsewhere, please get in touch - we will do our best to make you an attractive offer. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Yes, we run promotions regularly. The easiest way to hear about them is our newsletter (sign-up at the bottom of every page, at most once a month).

Watch the price development of the set you want for a while, e.g. with a price alert on Toppreise.ch, and buy when it reaches your target price. Toys are often cheaper in the first three quarters than in the Christmas season. More in our guide Shopping - often at the best price in Switzerland.

Yes. All items can be paid with a WIR share of 10 %. Selected sets can even be paid 100 % in WIR - you will find these in the 100 % WIR collection.

Choose WIRpay at checkout. Within 24 hours you will receive our invoice showing the CHW and CHF shares, together with our WIRpay QR code or our WIR account details. You make the transfer within 3 working days of receiving the invoice; we process the order immediately after receipt of payment.

You will find all sets that can be paid entirely in WIR in the 100 % WIR collection. A WIR share of 10 % applies to all other items.

Information on availability and the item can be found on every product page. The sets in our Treasure Vault are sealed end-of-life sets with documented condition. Storage and transport marks on the original packaging as well as stickers (e.g. barcode or price) are possible and are not grounds for complaint (T&Cs, section 7).

Storage and transport marks on the original packaging are generally possible, as are stickers (e.g. for barcodes, price information, discounts). By purchasing, customers accept that such marks do not constitute grounds for a complaint (T&Cs, section 7). If the contents are damaged or the packaging was delivered visibly damaged, the answer on damaged parcels applies.

Yes. With us you receive original products from the respective manufacturers. LEGO® sets come from the LEGO Group; CaDA is an independent brand of its manufacturer and not a LEGO® product. GOLDSTEIN.SHOP is an independent specialist retailer.

CaDA is an independent building brick brand with highly detailed models, such as vehicles. CaDA does not belong to the LEGO Group and is not a LEGO® product. You can find all CaDA models in the shop under CaDA.

Our focus is on LEGO® sets - current sets as well as rare end-of-life sets in the Treasure Vault - and models from the independent brand CaDA.

Use the search at the top of every page - it works best with the set number (e.g. 10277) or the name. If we do not have the set, we will be glad to search for it for you: select the topic “Search request” in the contact form.

For example Star Wars, Technic, Icons, City, Harry Potter, Ideas, Architecture and many more. You will find an overview under Themes.

We show the most recently added sets on the home page under “New arrivals”. Our newsletter also keeps you informed about new arrivals and promotions.

If a set cannot currently be ordered, we will gladly record a search request and get back to you as soon as we have found a copy (topic “Search request” in the contact form). For reservations, please contact us directly: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

The building instructions are included with a set in its original packaging. For LEGO® sets, LEGO also provides digital building instructions (on lego.com and in the LEGO Builder app).

The manufacturer’s age recommendation is printed on the packaging and usually given in the product description. For personal advice, e.g. for a gift, we are happy to help: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Gladly - personally from Hallau, by phone in German and English, and in writing also in French and Italian. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Among collectors, rare end-of-life sets are regarded as tangible assets with a collector’s premium; in this area we work with Splint Invest. However, we do not provide investment advice - past performance is not a reliable indicator of future performance.

In the Treasure Vault you will find rare end-of-life sets: sealed sets that LEGO no longer produces and that are no longer available in regular retail - with documented condition, from our Swiss warehouse. For collectors and gift-givers.

With us, sold out does not mean no longer obtainable. Select the topic “Search request” in the contact form and give the set number or name, your preferred condition and your budget - we will get back to you as soon as we find it.

Select the topic “Search request - have a set found for you” in the contact form. Give the set you are looking for (number or name), your preferred condition (sealed, opened as new or used is fine) and your budget. We will get back to you from Hallau within 2 working days.

With a search request you tell us what you are looking for; we will get back to you from Hallau within 2 working days and discuss everything else with you. We are happy to answer any questions: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

No. Please refrain from sending enquiries about selling private LEGO collections or individual sets - we are currently not buying.

No. Swiss law does not provide for a right of withdrawal or return for online retail, and GOLDSTEIN.SHOP does not grant one voluntarily either - our prices are only possible because there are no returns (right of withdrawal). In the event of transport damage, defects or a warranty claim, we will of course help.

Please refuse to accept it and report the damage immediately to the carrier (Swiss Post); ask for a confirmation of damage. The parcel will then be returned to us and we will contact you regarding a replacement delivery or refund. In addition, please report transport damage to us within 24 hours (T&Cs, section 7).

Contact us within 24 hours of delivery with your order number and a photo of the parcel - it must be clear that the original packaging is unopened and all labels are intact. After a successful review, you will receive a free Swiss Post return label and, as you prefer, a replacement delivery or a credit note. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Please check your delivery immediately after receipt. Report defects or deviations from your order in writing within 10 calendar days - by email to kontakt@goldstein.shop or by letter to our registered office (T&Cs, section 7). After that, only hidden defects can be claimed.

Please report missing or defective parts with your order number, set number and the parts concerned - all items come with a 24-month manufacturer’s warranty, and in the event of a warranty claim we take care of replacements directly. For LEGO® sets, LEGO also offers its own replacement parts service on lego.com. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

All items come with a 24-month manufacturer’s warranty. In the event of a warranty claim, repair or replacement is handled directly by Goldstein Ventures GmbH. The statutory warranty is limited to 6 months from shipment (T&Cs, section 5).

Contact us with your order number and a short description (photos help). Send a defective product with proof of purchase to our registered office: Goldstein Ventures GmbH, Selmattenstrasse 25, 8215 Hallau (T&Cs, section 7). In the event of a warranty claim, we take care of repair or replacement directly. You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).

Please do not send anything without prior agreement. After consultation, the following address applies to defective products: Goldstein Ventures GmbH, Selmattenstrasse 25, 8215 Hallau (T&Cs, section 7). For concealed transport damage, you will receive a free Swiss Post return label after review.

Enter your email address in the “Hear what's new in the archive” field at the bottom of every page and confirm your subscription via the link in the confirmation email (double opt-in). You will receive rare new additions and promotions - at most once a month.

Via the unsubscribe link in every newsletter or by email to kontakt@goldstein.shop.

We use your data to process your order and only pass it on to service providers who need it for this purpose (e.g. Swiss Post, payment providers, Shopify). Your data is processed in accordance with the Swiss Federal Act on Data Protection (FADP). Full details in the Privacy Policy.

You have the right at any time to obtain information free of charge and to have your data corrected, restricted or deleted. Please contact Goldstein Ventures GmbH, Selmattenstrasse 25, 8215 Hallau, or kontakt@goldstein.shop (Privacy Policy, section 1.6).

You can change or withdraw your selection at any time via the “Cookie settings” link at the bottom of every page. Statistics and marketing cookies are only activated after you have given your consent (Privacy Policy, section 3).

Yes. The site is encrypted with SSL/TLS, and payments are handled by established payment providers (e.g. Shopify Payments/Stripe, TWINT). Card data is processed directly by the payment provider.

You can find our customers’ experiences on Google, among other places. After an order, we may invite you by email to leave a review via Trustpilot.

You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm). By phone we speak German and English, and in writing also French and Italian.

By phone Monday to Friday, 9 am to 5 pm on 071 695 2000. We reply to emails and messages sent via the contact form within 24 hours on working days.

We reply to emails and messages within 24 hours on working days - personally from Hallau. We respond to search requests within 2 working days.

By phone in German and English, in writing also in French and Italian. Nous répondons dans les 24 heures. Rispondiamo entro 24 ore.

Goldstein Ventures GmbH, Selmattenstrasse 25, 8215 Hallau, Switzerland - a family-run company founded in 2015. Managing director: André Schulze. UID/VAT no.: CHE-453.780.812 MWST. Details in the Legal Notice.

We are based in Hallau in the canton of Schaffhausen (Selmattenstrasse 25, 8215 Hallau). We ship from several warehouse locations in Switzerland; personal collection is therefore not possible.

You can find our General Terms and Conditions here: T&Cs. See also the Shipping Policy, the right of withdrawal and the Privacy Policy.

Write to us via the contact form (topic “Other”) or by email to kontakt@goldstein.shop - we will reply within 24 hours on working days.

We do not advertise current vacancies in the shop. Please feel free to ask us directly: You can reach us via our contact form, by email at kontakt@goldstein.shop or by phone on 071 695 2000 (Monday to Friday, 9 am to 5 pm).